Privacy Policy

We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Effective Date: 15 January 2025

At thalivorenta, we take your privacy seriously. This policy explains how we handle your personal information when you use our competitive analysis tools and educational resources for the Australian financial market.

This document complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and reflects our commitment to protecting your information while providing valuable financial insights.

Information We Collect

We collect different types of information depending on how you interact with our platform. Most of it comes directly from you when you sign up or use our services. Some gets collected automatically as you browse.

Account Information

Your name, email address, phone number, and business details when you create an account or contact us for support.

Usage Data

How you navigate our platform, which analysis tools you use, and what content you access during your sessions.

Technical Information

Your IP address, browser type, device information, and operating system to ensure compatibility and security.

Communication Records

Messages you send us through contact forms, emails, or phone calls to provide support and improve our services.

How We Use Your Information

Your data helps us deliver better financial analysis tools and educational content. We're not in the business of selling your information – we use it to make thalivorenta work better for you.

  • Providing access to competitive analysis tools and market insights tailored to Australian financial sectors
  • Sending you educational content, learning resources, and updates about our platform features
  • Improving our services based on how people actually use them – what works and what needs fixing
  • Responding to your questions and providing technical support when things don't work as expected
  • Protecting against fraud and maintaining platform security for all users
  • Meeting our legal obligations under Australian financial regulations and privacy laws

Marketing Communications

If you've opted in, we'll send you updates about new features and educational resources. You can unsubscribe anytime through the link in our emails or by contacting us directly.

We won't bombard you with daily messages – our updates focus on genuinely useful information for financial professionals.

Data Sharing and Disclosure

We don't sell your personal information. Period. But we do share data in specific situations with trusted parties who help us operate the platform.

Service Providers

We work with companies that help us run thalivorenta – hosting providers, payment processors, and analytics tools. These partners only access the information they need to do their job, and they're contractually obligated to protect it.

Legal Requirements

Sometimes we have to share information because the law requires it. This includes responding to valid legal requests from Australian authorities, protecting our rights, or preventing fraud.

Business Transfers

If thalivorenta ever merges with another company or gets acquired, your information would be part of that transfer. We'd notify you beforehand and explain any changes to how your data gets handled.

Your Privacy Rights

Under Australian privacy law, you have real control over your personal information. These aren't just theoretical rights – we've built systems to make them practical.

  1. Access Your Data: Request a copy of the personal information we hold about you. We'll provide it in a commonly used format within 30 days.
  2. Correct Inaccurate Information: If something's wrong, let us know. We'll update it promptly and notify anyone we've shared it with if necessary.
  3. Delete Your Account: Ask us to remove your personal information. We'll comply unless we need to keep it for legal reasons.
  4. Object to Processing: Tell us if you don't want us using your data for specific purposes like marketing or certain types of analysis.
  5. Restrict Processing: Request that we temporarily stop using your information while we resolve a dispute about its accuracy or use.
  6. Data Portability: Get your data in a format that lets you move it to another service provider if you decide to switch.

Making a Request

Email us at info@thalivorenta.com with your request. We'll verify your identity (usually by confirming your email address) and respond within 30 days.

There's no fee for most requests. If your request is particularly complex or repetitive, we might charge a reasonable administrative fee.

Data Security and Protection

Protecting your information isn't just about compliance – it's fundamental to how we operate. We've implemented multiple layers of security to keep your data safe.

Security Measure Description
Encryption All data transfers use TLS encryption. Sensitive data at rest is encrypted using industry-standard protocols.
Access Controls Role-based access ensures team members only see information necessary for their work.
Regular Audits We conduct quarterly security reviews and vulnerability assessments to identify potential risks.
Secure Infrastructure Our hosting providers maintain ISO 27001 certification and comply with Australian data residency requirements.
Incident Response We have documented procedures for detecting, responding to, and notifying users about security incidents.

Despite our best efforts, no system is completely secure. If we ever experience a data breach that affects your information, we'll notify you within 72 hours and explain what happened and what we're doing about it.

Data Retention

We don't keep your information forever. Our retention periods balance your privacy with our legitimate business needs and legal obligations.

  • Account information remains active while your account exists and for 12 months after closure
  • Usage data and analytics are aggregated and anonymized after 24 months
  • Communication records are kept for 7 years to comply with Australian business record requirements
  • Financial transaction records are retained for 7 years as required by taxation laws
  • Marketing preferences are removed within 30 days of your unsubscribe request

When we delete your data, we make sure it's gone from our active systems and backups. Some information might persist in archived backups for up to 90 days before complete deletion.

Cookies and Tracking Technologies

Like most websites, we use cookies and similar technologies. These small files help us remember your preferences and understand how people use our platform.

Essential Cookies

These keep the platform functional – things like remembering your login status and security settings. You can't opt out of these because they're necessary for the site to work.

Analytics Cookies

We use these to understand which features people use most and where they encounter problems. The data is aggregated and doesn't identify you personally.

Managing Cookies

Your browser lets you control cookies. You can block them entirely, though this might limit some functionality. Check your browser's help section for specific instructions.

Children's Privacy

thalivorenta is designed for financial professionals and business users. We don't knowingly collect information from anyone under 18 years old.

If we discover that we've accidentally collected data from someone underage, we'll delete it immediately. Parents who believe their child has provided us with information should contact us right away.

International Data Transfers

Your data is primarily stored on servers located in Australia. However, some of our service providers operate globally, which means your information might occasionally be processed overseas.

When this happens, we ensure these transfers comply with Australian privacy laws through standard contractual clauses and other appropriate safeguards.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and through a prominent notice on our platform.

The "Effective Date" at the top shows when the current version became active. We encourage you to review this policy periodically, though we'll always flag major updates.

Making a Complaint

If you're unhappy with how we've handled your personal information, please contact us first. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

Questions About Your Privacy?

We're here to help if anything in this policy is unclear or if you have specific questions about how we handle your information.

Email: info@thalivorenta.com
Phone: +61 490 766 193
Address: 432 Elizabeth St, Hobart TAS 7000, Australia